I got 15% off Gigmasters just for asking.
Here’s my conversation almost word for word, I’m sure you could use any reason for why you want a reduced rate. One 5 minute phone call = $40. I’m sure you can follow this exact script for ANY subscription service you pay for.
Hi [name of rep]. I have an existing Gigmasters account and have an annual renewal coming up in a few days that I had a question on.
“Ok, what’s your Member ID or account email?
“Ok great am I speaking to Daniel?”
“Ok how can I help?”
Well I see the renewal coming up is $269 and I wanted to know if there was any flexibility in that, my marketing budget this year is pretty tight.
“Ok hold one moment, let me see if there’s anything I can do”
“I checked with my team and we don’t have any promotions currently running but I can offer a 15% discount on your renewal, does that work?”
Sound like you’re in a good mood by smiling, be polite, and generally pleasurable to chat with. Use their first name. People like hearing their name. Make them want to help you!
Companies really don’t want to lose business. Taking time to call about retaining their services shows you’re interested and it won’t take much to keep a happy paying customer!